Subaru Sued After Multiple STARLINK Updates Have Failed to Make System Usable

A lawsuit filed in New Jersey is tired of waiting around for software updates to Subaru’s STARLINK system to solve any of the wide ranging problems owners are experiencing. Subaru customers also complain about turning off the engines with the Starlink screens frozen, resulting in drained batteries that strand drivers. In addition, there is a clear and present safety issue if a driver relies on a frozen backup camera screen believing the image is in real time.

Subaru has issued two software updates in the last year, but whether or not they actually improve anything is up in the air. The infotainment system is notorious for freezing randomly, blasting the radio volume upon waking up, and generally being unresponsive.

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STARLINK Infotainment Freezes, Locks Up, and Randomly Blasts the Radio Volume

STARLINK is Subaru's latest infotainment system. It heavily relies on a touch screen interface that freezes randomly, stops responding to touch inputs, and sometimes requires the car to be shut off for over an hour before it starts working